dISCLOSURE

ATL Insurance Services Limited trading as Leuluai Financial is a licensed Financial Advice Provider, issued by the Financial Markets Authority to provide financial advice. Financial Services Provider Number – 726092.

Leuluai Financial is a Member of the Newpark Group NZ. The following advisers are a part of Leuluai Financial and are registered to give financial advice.

Alan Leuluai, senior adviser (FSP 92221)

MacGraff Leuluai (FSP 773612)

Motu Tony (FSP 1005064)

Martine Stowers (FSP 1005898)

Tegan Tonga (FSP 1006381)

Our office contact details

2/11 Freeman Way, Manukau, AUCKLAND 2104

PO Box 23279, Manukau, AUCKLAND 2241

Phone: 09 279 0462   

Email:  support@leuluaifinancial.co.nz

Website:  www.leuluaifinancial.co.nz

For services in relation to insurance, KiwiSaver and home loan products, commissions may be paid by the insurance companies and lenders. The amount of commission is based on the amount of your mortgage/loan or insurance premium as follows:

• Initial commission - a percentage of the value of your investment contributions, loan balance or insurance premiums; and
• Ongoing commission - a percentage of the value of your investment balance, outstanding loan amount or premiums, usually calculated at the end of each month in which you hold the investment or loan, or on renewal of insurance products.

We priorities our clients’ interest above our own.  We follow the six-step advice process, which includes thorough research and diligence with our product selection to meet our clients’ specific needs.  We manage any conflicts by following our procedures which includes holding a register of any conflicts and reviewing them regularly.

We do have business relationships with product providers also.  From time to time product providers may reward our relationship by giving us tickets to events, gift hampers or buying us lunch.

Any incentives, or conflicts of Interest for ATL Insurance Services Limited t/a Leuluai Financial are managed via our internal Conflicts of Interest Policy. We undertake regular training and have a compliance program reviewed by an external compliance specialist regularly.

We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:

• Meet the standards of competence, knowledge and skill set out in the Code of Conduct
• Give priority to the clients’ interest and
• Exercise care, diligence and skill and
• Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.

This is only a summary of the duties we have.  More information is available by contacting us or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.

If you have a problem, concern or complaint about any part of our service, please tell us so we can try and fix the problem. Our internal complaints manager is Rosalie Leuluai who can be reached via email at rosalie@leuluaifinancial.co.nz or 09 279 0462. Rosalie will reply to you within 24 hours to acknowledge your complaint.  Our complaints policy and procedure will be followed, and you will be notified of the outcome within five working days from the acknowledgement of your complaint. Our complaints procedure is available on request.

If we cannot agree on how to resolve the issue, you can contact our external disputes resolution service, Financial Disputes Resolution Services.  This service will cost you nothing and will help resolve any disagreements. 

You can contact Financial Disputes Resolution Services at:

Address: PO Box 2272, Wellington 6145

Telephone number: 0508 337 337

Email address: enquiries@fdrs.org.nz