Disclosure Statement
This document sets out important information about the financial advice service provided by ATL Insurance Services Limited (FSP726092) trading as Leuluai Financial who hold a licence issued by the Financial Markets Authority to provide financial advice. It is important that you read it carefully to ensure you understand it. Please contact your Leuluai Financial Adviser if you have any queries. They will be happy to help.
ATL Insurance Services Limited t/a Leuluai Financial is a Member of the Newpark Group NZ (Newpark 2020 Limited FSP768953, Newpark Broking Services Limited FSP551567).
The following Advisers are a part of Leuluai Financial and are registered to give financial.
Alan Leuluai, senior adviser (FSP 92221)
MacGraff Leuluai (FSP 773612)
Motu Tony (FSP 1005064)
Martine Stowers (FSP 1005898)
Tegan Tonga (FSP 1006381)
If you wish to view our registration and licence, please go to the Financial Service Providers Register (https://fsp-register.companiesoffice.govt.nz) and search our company Financial Service Provider (FSP) number FSP726092 for ATL Insurance Services Limited t/a Leuluai Financial. As a licensed Financial Advice Provider, we have standard conditions to our licence. There are no conditions specific to ATL Insurance Services Limited t/a Leuluai Financial or limitations or restrictions on the advice that may be given.
Nature and Scope of financial advice services
Our services
· Insurances
· KiwiSaver provider referral
· Mortgages
· Property protection
Products we can advise on
· Insurances (life, health, risk, income protection, disability, illness, trauma
· Mortgage, home loans, consumer credit contracts, refinancing/restructure of loan
Product providers we may recommend
AIA (Sovereign)
Asteron
Cigna
DPL Insurances (Greenwich)
Fidelity Life
NIB
Partners
AIA Home Loans
Avanti Finance
Bluestone Mortgages
DBR Finance
General Finance
Liberty Finance
NZ Credit Union
NZ Southern Cross Partners
Southern Building Society
Resimac Home Loans
The Cooperative Bank
Westpac Bank
Fees
No fee is charged or payable for the advice or service offered.
Incentives and Conflicts of Interest.
We do receive commission for services in relation to insurance and home loan products. Commissions may be paid by the insurance companies and lenders. The amount of commission is based on the amount of your mortgage/loan or insurance premium as follows:
• Initial commission - a percentage of the value of your loan balance or insurance premiums; and
• Ongoing commission - a percentage of the value of your outstanding loan amount or premiums, usually calculated at the end of each month in which your loan was granted, or on renewal of insurance products.
We do have business relationships with product providers. We receive a referral fee from KiwiSaver providers and from Tower a Fire and General insurance company. From time to time product providers may reward our relationship by giving us tickets to events, gift hampers or buying us lunch. Any incentives, or conflicts of Interest are managed via our internal Conflicts of Interest Policy. We undertake regular training and have a compliance program reviewed by an external compliance specialist regularly.
We prioritise our clients’ interest above our own. We follow the six-step advice process, which includes thorough research and diligence with our product selection to meet our clients’ specific needs.
Duties Information
We are bound by the duties of the Financial Markets Conduct Act (431I, 431K, 431L and 431M) to:
• Meet the standards of competence, knowledge and skill set out in the Code of Conduct
• Give priority to the clients’ interest and
• Exercise care, diligence and skill and
• Meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct.
This is only a summary of the duties we have. More information is available by contacting us or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
What should you do if something goes wrong?
If you are not satisfied with the service, you have received from Leuluai Financial please contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly.
Please contact your adviser directly in the first instance and you may contact us to make a complaint by telephone or in writing and preferably by email at support@leuluaifinancial.co.nz.
We will attempt to address your complaint with your adviser in the first instance and, if necessary, will escalate the complaint to Leuluai Financial’s CEO/Complaints Manager for a final determination. We will let you know when we have received your complaint and will generally respond to your complaint within 10 business days. Our complaints procedure is available on request.
If we cannot agree on how to resolve the issue, you can contact our external disputes resolution service, Financial Disputes Resolution Services. This service will cost you nothing and will help resolve any disagreements.
You can contact Financial Disputes Resolution Services at:
Address: PO Box 2272, Wellington 6145
Telephone number: 0508 337 337
Email address: enquiries@fdrs.org.nz
You also have the right to address your complaint to the Financial Markets Authority (FMA). Details of the FMA complaints process are available on the FMA website ( https://www.fma.govt.nz). The FMA can also be contacted at: Level 2, 1 Grey Street, PO Box 1179, Wellington 6140 or by phone 04 472 9830.
Our office contact details
2/11 Freeman Way, Manukau, AUCKLAND 2104
PO Box 23279, Manukau, AUCKLAND 2241
Phone: 09 279 0462
Email: support@leuluaifinancial.co.nz Website: www.leuluaifinancial.co.nz
